Process- and Order Manager (f/m/d)

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.
Klüber Lubrication, a company of the Freudenberg Group, is the global leader in speciality lubrication with manufacturing operations in North and South America, Europe and Asia, subsidiaries in more than 30 different countries and distribution partners in all regions of the world, supported by our HQs in Germany. We are passionate about innovative tribological solutions that help our customers to be successful. We supply products and services, many of them customized, in almost all industries from automotive to the wind energy markets.

Some of your Benefits

• Cafeteria/ Canteen: We offer fresh food on-site, both hot and cold.
• Corporate Events: We celebrate success as a team, because only together can we achieve our goals.
• Performance Related Bonus: When you have an impact, you can reap the rewards.
• Company Pension: Save for retirement with the company's help.
• Employee discounts: Opportunities for deals on products and services.

Hybrid Work

You support our team as

Process- and Order Manager (f/m/d)

Responsibilities

• Complete customer support from order acceptance and processing to delivery of the consignment to the customer (single point of contact)
• Daily updated entry of orders in the ERP system, taking into account the payment and delivery terms, the shipping method and packaging regulations as well as the respective country-specific customs and import regulations
• Independently checking incoming orders and initiating any necessary corrections in direct contact with customers or with the respective country sales representatives
• Coordinating delivery dates according to customer requirements through intensive communication with all internal departments involved
• Ensuring the timely allocation of goods and proactive action in all matters in order to fulfil customer requirements while taking our corporate goals into account.
• Checking documentary payment transactions (processing of letters of credit)
• Focus on continuous process improvements, digitalisation potential and development of best practices in the entire customer order process chain to increase performance and further develop the department.
• Developing and refining operational core processes
• Analysis and optimisation of the ordering behaviour of our national companies
• Developing, analysing and documenting key figures within the supply chain in cooperation with related departments and our national companies.
• Support for necessary process introductions in the national companies

Qualifications

• Degree in logistics, business administration, supply chain management, industrial engineering or equivalent
• Professional experience in logistics or SCM
• Very good knowledge of SAP (mainly module SD) and MS Office
• Good project management skills
• Process-optimised, project-related and solution-oriented work
• High level of personal responsibility and self-motivation
• Analytical way of thinking
• Structured, target- and deadline-orientated and independent way of working
• Flexibility
• Intercultural competence and team spirit
• Very good written and spoken German and English skills

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.