Customer Service Specialist (m/f/d)

Field of Work: Marketing & Sales

Location:

Einbeck, Lower Saxony, DE

Legal Entity: KWS SAAT SE & Co. KGaA

Contract Type: Temporary

Is Full Time?: Yes

Onsite/ Remote:

Job ID: 16216

Shape the future of agriculture with us!
As a Customer Service Specialist (m/f/d) at KWS SAAT SE & Co. KGaA, you will be responsible for managing assigned key accounts in order processing, with the goal of supplying our customers reliably and according to their needs.
At our Einbeck location, you can expect a varied and responsible full-time position as a parental leave cover, initially fixed-term until December 31, 2027, within an international and future-oriented agricultural company.

Your Tasks – Where Challenge Meets Responsibility:

• Independent creation and processing of customer orders in SAP from relevant channels (e.g., webshop/portals, phone, email) through to invoicing, including after-sales service (returns, complaints, credit notes)
• Proactive monitoring of order and delivery status for a selected customer group, including providing information and coordinating with relevant departments (e.g., Sales, Logistics, Customers)
• Full responsibility for customer communication regarding order status, in close collaboration with Sales / Key Account Management, as well as handling customer inquiries
• Preparation and communication of season-end settlements and seasonal credit notes
• Proactive monitoring of systems and processes, identifying opportunities for improvement, and communicating these to the Tools & Systems department
• Maintenance of order-processing-related master data in relevant systems

Your Profile – Where Competence Meets Personality:

• Completed commercial vocational training with a focus on Industry, Production, IT, or a comparable qualification
• Initial professional experience in a similar position is desirable
• Confident use of MS Office; knowledge of SAP and Salesforce is an advantage
• Friendly, customer-oriented communication and enjoyment of working with various internal stakeholders
• Independent, structured, and reliable working style, combined with initiative and flexibility
• Fluent German and good English skills, both written and spoken

Start your future with us! What we offer to help you grow:

• Challenging projects in an international work environment with the opportunity to contribute innovative ideas to the agricultural industry
• Flexible working hours model with the option for remote work (hybrid model on a weekly basis)
• A family-owned company culture characterized by closeness, reliability, independence, and foresight, reflected in an open and friendly working atmosphere
• True to the motto "Make yourself grow!" we promote your personal and professional development
• Attractive additional benefits such as capital-building benefits, holiday and Christmas bonuses, childcare allowance, job bike, and more

Advance your career and grow with us i n your role! Start today by submitting your digital application via our job portal.

We look forward to receiving your application!

About KWS

KWS is one of the world’s leading plant breeding companies. Nearly 5,000 employees in more than 70 countries generated net sales of around €1.68 billion in the fiscal year 2023/2024. A company with a tradition of family ownership, KWS has operated independently for almost 170 years. It focuses on plant breeding and the production and sale of seed for sugarbeet, corn, cereals, vegetables, oilseed rape and sunflower. KWS uses leading-edge plant breeding methods to continuously improve yield for farmers and plants’ resistance to diseases, pests and abiotic stress. To that end, the company invested more than €300 million last fiscal year in research and development. For more information: www.kws.com/career . Follow us on LinkedIn® at https://linkedin.com/company/kwsgroup/ .
Our data privacy policy for candidates is available on www.kws.com/dataprotection . Please select the country where the job you applied for is posted in and, if applicable, the specific business unit.

Job Segment: ERP, SAP, Agricultural, Bilingual, Customer Service, Technology, Agriculture