Intern – Content Operational Specialist (m/f/x)

Where Plans Become Real Progress

As a Content Operational Specialist Intern, you will support the daily operations of Hilti’s global Content Hub. Your work will focus on metadata quality, asset approvals, first level user support, and ensuring smooth content governance across systems. You will also contribute to maintaining content standards and documentation to support consistent processes across global teams. This internship position is available as soon as possible and runs for 6–12 months.

What You'll do

In this role, you will support the daily operations of Hilti’s global Content Hub by reviewing metadata, approving global assets, and ensuring all submissions follow the correct processes. You will manage the DAM inbox, JIRA tickets, provide clear and actionable feedback to users, and follow up on incorrect or incomplete requests to guide them toward the right procedures.
You will act as the first level of user support, resolving common issues related to metadata, missing asset visibility in PDP, search and collection functionalities, or user permission questions. You will assist users with process related queries, such as how to upload or update assets, when to involve global review, and how to navigate project spaces, templates, and roles.
When issues cannot be resolved at first level, you will clearly document the case and assign it to the MarTech team. Throughout your work, you will rely on strong communication, problem solving, and a service oriented mindset to support users across the organization, maintain and monitor high content quality and governance standards. You will also support the documentation and continuous improvement of content processes, identify recurring user issues, and contribute insights that help optimize workflows and metadata standards. In addition, you may assist in supporting basic reporting related to asset usage, metadata completeness, or operational requests.

What You’ll Bring

To help you succeed, we will provide you with everything you need so that we are driving impact together from day one. You’ll find a stable working environment, exceptional support, learning and development, and a great team around you. Here’s what you’ll need to bring with you:

• Studies in information management or a related field to content management.
• Interest in digital asset management, metadata quality, and global content governance.
• Strong analytical abilities to troubleshoot user issues and identify root causes.
• Experience or willingness to learn CMS tools (Content Management System tools) and content workflows.
• Clear communication skills and a service oriented mindset when supporting users.
• Strong attention to detail, especially when reviewing metadata and asset submissions.
• Structured and organized working style when handling multiple requests and operational tasks.
• Interest in improving processes and contributing to efficient and scalable content operations.

What’s In It for You

We really value our people, and we've worked hard to develop a reward package that reflects this, creating your future to be just how you would want it. Some of our benefits include:

• Connection with a diverse community of over 2,100 colleagues from 70 nationalities in a region where Liechtenstein, Austria, and Switzerland intersect.
• Employee groups actively supporting causes like female empowerment and the LGBTQIA+ community.
• Leisure activities like mountain biking and tennis.
• Opportunities for community engagement both locally and internationally.
• Shared e-bikes, an on-site gym, dining options, learning opportunities, financial guidance, free parking, fuel discounts, workation, sabbatical, home office opportunity, flexible and trust-based working hours, meditation/ relaxation rooms, Hilti tool rental service, massage possibilities, and relocation support.

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

For further questions, please feel free to contact Paige Cushman, Intern Martin Hilti Foundation, [email protected]
*For non-EU / EFTA citizens: Please state your eligibility status to work in Switzerland/ Liechtenstein and note that if you do not own a valid Swiss/ Liechtenstein work permit, Hilti cannot guarantee your final employment due to authority regulations.
Learn more about us: https://careers.hilti.group/en
Learn more about life at Hilti Headquarters: https://www.youtube.com/watch?v=UeJPLBszc2A