Head of Global Customs and Export Operations

COMPLEXITY SIMPLIFIED. SUPPLY CHAINS SYNCHRONIZED

In this role, you will lead the company’s global end-to-end customs and export operations, ensuring that all cross-border movements comply with international trade regulations. You will head a global team responsible for managing daily import and export activities, maintaining full alignment with global customs & country requirements. The team oversees product classification, daily origin management, ensures a smooth replenishment flow between Headquarter and its subsidiaries and supports customs audits while driving operational efficiency and cost optimization.
This full time position is available immediately.

What You'll do

• Ensure compliant execution and documentation of import and export declarations while managing customs cost reporting in close collaboration with finance
• Classify products using EU and CH tariff codes and maintain accurate customs, origin, and supplier declaration master data
• Lead customs audits and ensure adherence to customs and supply chain security standards (AEO, Known Consignor)
• Steer customs brokers and 3PL partners while driving cost savings and process efficiencies
• Collaborate closely with a wide range of internal and external stakeholders and contribute to international distribution projects and initiatives
• Build, develop, and lead the customs team while continuously improving processes, leveraging technology, and enabling business continuity through compliant, agile solutions

What You’ll Bring

• Master’s degree in Supply Chain Management, International Business, or a related field (MBA preferred)
• Extensive experience leading global customs and logistics operations in a large international company
• Strong expertise in customs compliance systems such as MIC, SAP, or similar trade management tools
• Deep knowledge of customs procedures, international trade regulations, and compliance requirements
• Structured, detail-oriented, and analytical mindset with strong project management and problem-solving skills
• Influential leader and team player with strong communication skills in a multicultural environment; fluent in German and English

What’s In It for You

We really value our people, and we've worked hard to develop a reward package that reflects this, creating your future to be just how you would want it. Some of our benefits include:

• Connection with a diverse community of over 2,100 colleagues from 70 nationalities in a region where Liechtenstein, Austria, and Switzerland intersect.
• Employee groups actively supporting causes like female empowerment and the LGBTQIA+ community.
• Leisure activities like mountain biking and tennis.
• Opportunities for community engagement both locally and internationally.
• Shared e-bikes, an on-site gym, dining options, learning opportunities, financial guidance, free parking, fuel discounts, workation, sabbatical, home office opportunity, flexible and trust-based working hours, meditation/ relaxation rooms, Hilti tool rental service, massage possibilities, and relocation support.

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

For further questions, please feel free to contact Richard Caron or Hansa Stein at [email protected]
For non-EU/ EFTA citizens: Please state your eligibility status to work in Switzerland/ Liechtenstein and note that if you do not own a valid Swiss/ Liechtenstein work permit, Hilti cannot guarantee your final employment due to authority regulations.