Business Analyst WIN (m/f/x)

Platforms at Scale. Hilti’s Future Powered

We are looking for a analytical and innovative Business Analyst to join our WIN (AI Sales Assistant) team. This role is pivotal in shaping and delivering digital solutions that enhance the sales experience for our field sales teams – powered by AI – that delivers more sales impact and customer engagement.

What You'll do

As a Business Analyst, you will gather business requirements, design and implement solutions, and provide system support within an international scrum team using agile methods. You’ll focus primarily on MS Azure AI solutions, while also working with technologies like SAP S4 HANA, Salesforce, and AWS Microservices. Your work will contribute to systematic account development, enhancing productivity and customer engagement through WIN solutions.

What You’ll Bring

• At least bachelor’s degree in computer science, software engineering, information technology or related fields.
• Minimum 3 years of experience in dealing with cloud software (ideally CRM domains), business process management and agile methods.
• Strong communication skills with excellent English and interpersonal skills to manage change and perform in a global matrix environment and demonstrated ability in stakeholder management.
• Strong willingness and ability to learn.
• Passion for digital sales and service processes covering business requirements, solution designing, and hands-on implementation, paired with an interest in CRM software.
• Analytical mindset with strong problem-solving skills and the ability to work independently.
• Data Analysis & Visualization – Ability to interpret & analyze data to generate meaningful insights and eloquently communicate findings to stakeholders
• Business acumen - Understand CRM principles and practice, business processes to align analytics with organizational goals

What’s In It for You

We really value our people, and we've worked hard to develop a reward package that reflects this, creating your future to be just how you would want it. Some of our benefits include:

• A caring and performance-oriented culture.
• A recognized Great Place to Work 2025, which celebrates our commitment to a culture that values care, performance, and innovation for our greatest strength, our people.
• Competitive rewards and comprehensive career development opportunities that ensure your success is our priority

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Does this sound like you? We look forward to your application! For further questions, please feel free to contact the hiring manager Ying San Oh, https://www.linkedin.com/in/ohyingsan/
*For non-EU / EFTA citizens: Please state your eligibility status to work in Switzerland/ Liechtenstein and note that if you do not own a valid Swiss/ Liechtenstein work permit, Hilti cannot guarantee your final employment due to authority regulations.