Customer Service Specialist (f/m/d)

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.
SurTec, a company of the Freudenberg Group, develops and produces chemical specialities for surface treatment. With own staff in 26 countries and partners in over 40, SurTec is globally active. Our five fields of application – Industrial Parts Cleaning, Metal Pre-treatment, Functional Coatings, Functional and Decorative Electroplating – serve a wide range of industries worldwide.

Some of your Benefits

• Easily Reachable: Easy, low-stress access by car or public transport.
• Sustainability & Social Commitment: We support social and sustainable projects and encourage employee involvement.
• Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success.
• Personal Development: We offer a variety of trainings to ensure you can develop in your career.
• Safe Environment: We strive to ensure safety remains a top priority, and provide a stable environment for our employees.

Hybrid Work

You support our team as

Customer Service Specialist (f/m/d)

Responsibilities

• Order processing, delivery coordination, and invoicing using SAP ERP
• Monitoring and tracking of order fulfillment
• Preparation of transport documents for non-hazardous and hazardous goods for road and sea transport
• Knowledge of export procedures and customs documentation
• Handling customer inquiries and clarifying delivery status in German and English, including monthly tracking of delivery performance
• Recording and processing complaints and returns in the SAP C4C (CRM) system
• Preparation of accompanying documents for occasional national and international parcel shipments
• Participation in projects
• Fixed-term contract for two years

Qualifications

• Completed commercial vocational training with experience in Customer Service
• Knowledge of ERP/SAP desirable, as well as CRM systems and MS Office
• Basic knowledge of customs regulations and export control
• Basic knowledge of regulations for the transport of dangerous goods – ADR / IMDG (training provided)
• Fluent German and good command of English
• Strong communication skills in dealing with customers; motivated, resilient, flexible, a team player, and able to work carefully and accurately

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.