Technical Business Coordinator (f/m/d)

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.
OKS, a company of the Freudenberg Group, is an internationally renowned TOP brand for speciality lubricants and chemical-technical maintenance products, headquartered near Munich, Germany, and operating in 55 countries through a network of qualified distribution partners. With more than 150 high-performance products made in Germany, our company ensures that systems and machines in industrial and commercial operations function smoothly and deliver cost efficiency for a long time. Thanks to our global sales network and modern logistics center, customers receive expert consultation and just-in-time delivery.

Some of your Benefits

• Cafeteria/ Canteen: We offer fresh food on-site, both hot and cold.
• Corporate Events: We celebrate success as a team, because only together can we achieve our goals.
• Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success.
• Flexible Work Models: We allow for flexible work models to ensure both professional and personal success.
• Personal Development: We offer a variety of trainings to ensure you can develop in your career.

Hybrid Work

You support our team as

Technical Business Coordinator (f/m/d)

Responsibilities

• Primary contact person for customer relations within the Freudenberg Group
• Manage the entire customer lifecycle, from product and project creation through to complaint handling
• Coordinate and collaborate with internal stakeholders (e.g. Production, Purchasing, Laboratory) to ensure successful implementation of customer requirements
• Maintain and further develop customer master data, while professionally managing and following up on customer inquiries
• Independently create and maintain products and projects within the relevant systems
• Coordinate and oversee the complete project lifecycle, including complaint management
• Actively shape and continuously improve interfaces, processes, and information flows
• Prepare and maintain reports, forecasts, and analyses to ensure transparency and operational efficiency
• Support the positioning of the company as a reliable, innovative, and service-oriented partner within the Freudenberg Group

Qualifications

• Completed commercial or technical vocational training, university degree, or a comparable qualification
• Experience in managing customers or internal stakeholders, ideally within an industrial environment
• Strong communication skills and confidence in interacting with diverse stakeholders
• Structured, self-reliant working style combined with a strong service-oriented mindset
• Experience in project management and the ability to coordinate and manage complex processes
• Strong organizational skills and a solid understanding of business processes
• Basic technical knowledge or experience in a technical environment is desirable
• Team-oriented mindset and enthusiasm for cross-functional collaboration
• Very good written and spoken German and English skills
• Willingness to undertake occasional business travel within Germany; this is not a traditional field sales position

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.