Change Manager (m/f/d)

The future looks like you

With over 1,300 stores in 17 European countries and more than 25,000 employees, C&A is one of Europe’s leading fashion retailers. Every day, C&A welcomes millions of visitors to its stores in Europe and to its online shop. C&A offers quality and long-lasting fashion at affordable prices for the many. We are building on more than 180 years of experience in the fashion industry and continuously modernize the company to become an omnichannel fashion retailer.

The mission of the Fit 4 Future programme is to modernize C&A’s processes and technology to enable truly European omni-channel ways of working. Our vision is that C&A will have a more efficient, resilient, and data-driven omni-channel business that allows C&A to scale and offer great availability of products and value for money for customers.

The Fit 4 Future Change Manager supports the implementation of change strategy and delivery of change activities to successfully guide the organization through the Fit 4 Future transformation. The Change Manager works collaboratively and cross-functionally to minimize resistance and maximize engagement across all levels of the organization. This role operates under the guidance of the Change Management Lead, focusing on execution and support. This is a two-year fixed term position.

Your responsibilities

• Implements change management plans and activities
• Assists with stakeholder mapping, gathers feedback, and addresses concerns to facilitate smooth adoption of new processes and systems
• Conducts impact assessments and readiness checks to prepare the organization for change
• Develops and delivers clear communications to support change initiatives
• Coordinates and supports training activities to ensure employees are equipped for transition
• Monitors adoption, utilization, and proficiency of changes, reporting findings
• Identifies potential risks, escalates issues, and supports mitigation efforts as needed
• Acts as a role model and advocate for change, fostering a positive attitude toward transformation within teams
• Collaborates closely with teams to integrate change management into project delivery
• Gathers feedback and contributes to the ongoing refinement of change management processes
• Escalate issues and risks to the Change Management Lead as appropriate

What you bring

Knowledge, Skills and Abilities:

• Ability to work in a fast-paced transformation programme and adapt as requirements evolve.
• Excellent communication skills with the ability to translate complex topics into easy-to-understand learning.
• Strong stakeholder management and ability to work cross‐functionally across workstreams.
• Project management skills with high attention to detail and ability to manage multiple tracks.
• Fashion and/or retail experience is a plus.

Requisite Education and Experience / Minimum Qualifications:

• Experience with change management within digital transformation projects.
• Bachelor’s degree in Business Administration, Education, HR, or a related field.
• Proficiency in Microsoft Office Suite.
• Certifications in training or change management are a plus.

What we offer

This is an opportunity for you to join us on a truly exciting transformation journey, where you’ll be able to leave footprints that last and contribute significantly to our vision. As well as knowing that you played a key part in the evolution of one of Europe’s most recognizable retail brands, you will also enjoy:

• Countless learning and development opportunities via our C&A academy.
• Access to a Partner Discount Scheme.
• An employee discount of 20% in C&A stores.
• 30 days vacation
• Corporate pension scheme.
• Mental health and wellness program.
• An exciting job in an international and inspirational working environment.
• A positive working atmosphere and a talented team with an open feedback culture.

C&A fosters equal opportunity for people of all backgrounds and identities. We are led by a gender-balanced board that is committed to building a diverse and inclusive organization where everyone can become their best self.
We do not discriminate based on age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds. We encourage people belonging to underrepresented groups to apply.
Even if you don't check every box, but see yourself contributing, please apply and help us build an inclusive community.