Technical Service Manager (m/f/d)

29 countries. Around 49,000 colleagues. 70,000 pharmacies supplied and millions of patients: Join PHOENIX! Support us in supplying the people of Europe with medicines and healthcare products quickly and reliably - and experience a job that is as diverse as it is important. Where you can proactively master challenges, implement ideas and drive change. Look forward to pure variety at a successful, future-proof family company, the market-leading pharmaceutical wholesaler in Germany and at the same time the best integrated healthcare provider in Europe.

We are looking for a Technical Service Manager (m/f/d) for our IT & Digital Competence Center in Vantaa Finland.

Your Tasks

• The stable, secure and supported operation of Enterprise Hosting Services in cooperation with internal and external support teams
• Support changes and evolutions to the existing Enterprise Hosting Services, in cooperation with Service Owner, internal Delivery Teams as well as with External Service providers and Countries
• Regular tracking of the Services Delivery quality to ensure to meet the Business demand, to ensure Service availability and proper Capacity management
• Control of Service performances and Service Budget, sharing Service delivery reports and Key Performance Indicators analysys
• Guarantee proper lifecycle management, to keep the security level of the internal environment at an optimal level

Your Profile

• Understanding of complex Enterprise Hosting Service landscape on premise as well as on Cloud
• Strong ITIL Knowledge and several years of experience in Process Management and lifecycle Management
• Experience in dealing with SLAs stack, Service Monitoring and Reporting, Service Catalogue Management, Service Cost Optimization, Service Introduction Process and Service Operation
• In daily operations you are working efficient, Service oriented and you are interacting with Internal and External Providers to optimize solutions and sharing KPI reports
• Your business, technical and Social soft skills in English are adequate to handle all topics within an European acting company