Business Process Manager Order to Cash (m/f/d)

29 countries. Around 49,000 colleagues. 70,000 pharmacies supplied and millions of patients: Join PHOENIX! Support us in supplying the people of Europe with medicines and healthcare products quickly and reliably - and experience a job that is as diverse as it is important. Where you can proactively master challenges, implement ideas and drive change. Look forward to pure variety at a successful, future-proof family company, the market-leading pharmaceutical wholesaler in Germany and at the same time the best integrated healthcare provider in Europe.

We are looking for a Business Process Manager O2C (f/m/d) to join Corporate Business Services (CBS) within the Group CFO organization.

You will define and optimize global end-to-end Order-to-Cash (O2C) processes, ensure efficient operations, and drive continuous improvements. Your responsibilities include evaluating processes, identifying inconsistencies, establishing best practices, and providing analytical support through data mining, analytics, and root-cause analysis to enable informed decisions and identify automation and efficiency opportunities.

You will report to the Global Process Owner (GPO) O2C and be based in Mannheim, Sofia, or Vilnius. The role has no direct reports but requires guiding finance colleagues in a matrix organization on processes and change activities.

Your Tasks

• Analyzing, improving and monitoring O2C processes with focus on Accounts Receivable, Credit Management and Customer Master Data, including data mining to identify shortcomings, tracking KPIs, and conducting root-cause analyses to define corrective measures.
• Developing and implementing global O2C solutions together with IT and finance colleagues across Europe, increasing automation and ensuring compliance with company policies, accounting standards and local regulations.
• Providing in-depth O2C expertise, delivering process-related trainings, and developing documentation to support global standardization of O2C processes.
• Collaborating with cross-functional teams (Finance, IT, Sales) to streamline O2C workflows and support continuous improvement initiatives.
• Reporting regularly to leadership on AR metrics, process outcomes and improvement progress.

Your Profile

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field, an Accounting Certification (CPA, ACCA or similar), any project management certification is a strong advantage
• 5+ years of experience in Accounting or 3+ years Order-to-Cash, or related finance process management function, ideally 7+ years of experience in Finance or IT
• Proficiency in ERP systems (e.g., SAP) and AR process tools (e.g. high radius, esker, blackline), experience with automation tools (e.g., RPA, AI) in AR processes is a plus
• Strong analytical and problem-solving skills, with Strong attention to detail with a results-oriented mindset
• Ability to work independently while collaborating effectively with global teams
• Excellent communication skills in English; additional languages are a plus