Technical Service Manager (f/m/d)

PHOENIX Pharmahandel GmbH & Co KG

We are looking for a Technical Service Manager (f/m/d) at our location in Mannheim, Fürth, Vantaa or Sofia.

Your Tasks

  • Operational responsibility for Infrastructure Services relating to x86 Hosting and Backup environments
  • Ensuring the quality of services and manage continuous service improvement, review and approval of service adjustments
  • Accountable for negotiation of underpinning contracts and service level agreements and periodically reviewing compliance with these agreements
  • Set-up and maintenance of service descriptions, service documentation and service level definitions
  • Regular issuing of service level reports
  • Coordination and management of all parties involved in the service delivery process and optimization of the overall delivery processes
  • Set-up and maintenance of the service catalogue
  • Accountable for problem management and responsible for capacity management processes as well as for the operational service budget and service cost allocation

Your Profile

  • Several years of profound professional experience in service management
  • Preferably technical experience with complex x86 Hosting and Backup infrastructure
  • Experience in cooperation with external providers in an international environment
  • Good knowledge of the functioning of IT systems and support processes
  • Highly solution oriented and capable to work in an international Team
  • Excellent communication and negotiation skills
  • Strong process orientation
  • Independent, proactive and structured way of working, very strong analytical skills
  • Good English language skills, both spoken and written

Please apply online including your salary expectation and your earliest possible starting date. Your contact person is Mr. Erik Sabo. We are looking forward to your application!