Key Account Manager for Service Contracting (f/m/d)

Freudenberg is a global technology group that strengthens its customers and society long-term through forward-looking innovations. Together with our partners, customers and the world of science, we develop leading-edge technologies, and excellent products, solutions and services for 40 market segments. The Freudenberg Group employs some 50,000 people in 60 countries worldwide and generates sales of over 10 billion euros.
EagleBurgmann is a leading international specialist in industrial sealing technology. We combine innovative technologies, digital solutions and our passion to create sophisticated and reliable sealing systems. Our products help make entire industries safer and more sustainable. 5,600 employees create added value for our customers around the world with their enthusiasm and competence. EagleBurgmann is a joint venture between the German Freudenberg Group and the Japanese Eagle Industry Group.

You support our team as

Key Account Manager for Service Contracting (f/m/d)

Responsibilities

• Expansion and support of our market share for service contracts as well as establishing and expanding personal contacts in the aforementioned customer base
• and regular contract discussions with customers
• Development of service strategies, derived from the annually prepared strategic planning in consultation with Sales and Service After Market
• Identify and implement improvements within the scope of service contracts, carrying out damage and weak point analyseswith supporting team
• Develop, review and adjust service processes (SAP, SealCare-Pro, process maps)
• Reporting (feedback rate, OTD, lead times, quote hit rate, AE, revenue, backlog, ....)
• Quality Management (development and maintenance of service-specific work and procedural instructions)

Qualifications

• Successfully completed master craftsman, technician, Engineering degree or comparable training
• Technical knowledge in the process industry, as well as in the sealing technology mechanical seals
• Very good knowledge of MS Office, SAP and SealCare-Pro programs
• Basic knowledge of business management issues
• Practical work experience in service
• Fluent German and English language skills, both written and spoken

Some of your Benefits

• Performance-related bonus: When you have an impact, you can reap the rewards
• Company pension: Save for retirement with the company's help
• Employee discounts: Opportunities for deals on products and services
• Diversity & Inclusion: Enter a diversity-driven world of innovation
• Sustainability / Community service: Making a difference with sustainability, community service

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.