Senior Consultant SAP Customer Service (f/m/d)

EagleBurgmann Germany GmbH & Co. KG
Wolfratshausen Germany - Remote

Freudenberg is a global technology group that strengthens its customers and society long-term through forward-looking innovations. Together with our partners, customers and the world of science, we develop leading-edge technologies, and excellent products, solutions and services for 40 market segments. The Freudenberg Group employs some 50,000 people in around 60 countries worldwide and generates sales of nearly 9 billion euros.
EagleBurgmann is a leading international specialist in industrial sealing technology. We combine innovative technologies, digital solutions and our passion to create sophisticated and reliable sealing systems. Our products help make entire industries safer and more sustainable. 5,000 employees create added value for our customers around the world with their enthusiasm and competence. EagleBurgmann is a joint venture between the German Freudenberg Group and the Japanese Eagle Industry Group.

You support our team as

Senior Consultant SAP Customer Service (f/m/d)


  • Link between business and IT for complex SAP solutions with a focus on service/repair services
  • Central contact person for any service issues and support for the implementation of SAP Cloud for Service
  • Recording of business requirements and creation of IT solution concepts as well as ensuring the quality of the IT designs
  • Implementation of solution concepts, configuration of the systems in the area of SAP Customer Service (S/4 and C4S)
  • Collaboration on other IT innovation topics in the area of Digital Service as well as IT project management for the implementation of the service logics
  • Managing the internal and external consultants, including our colleagues at the Shared Service Center in India


  • Successfully completed studies in the field of (business) informatics or a comparable qualification
  • Extensive knowledge in the implementation and/or operation and support of SAP Customer Service (CS)
  • Good process understanding and project experience in repair processing and its implementation in IT concepts
  • Knowledge of SAP Cloud for Service, the interrelationships with SAP CS, experience in software development as well as in the management of IT projects
  • Structured and independent approach as well as motivation of working in a team
  • Fluent English and German for working in an international environment

Your Benefits

  • Cafeteria/Canteen: Fresh food on-site, both hot and cold
  • Company pension: Save for retirement with the company's help
  • Diversity & Inclusion: Enter a diversity-driven world of innovation
  • Employee discounts: Opportunities for deals on products and services
  • Sustainability / Community service: Making a difference with sustainability, community service

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.